FAQs

Most of our toys are manufactured by Tookytoy, a renowned name in wooden toy production. They use sustainable woods (including MDF) and safe, non-toxic paints. All products are certified to meet the strictest safety standards, including CE, UKCA, and FSC certifications, giving you peace of mind that our toys are safe for your little ones. 

We only work with trusted manufacturers who adhere to the highest safety and quality standards. Every toy is designed to be educational, engaging, and safe. Before production, each toy undergoes rigorous testing in independent laboratories to meet strict certifications, including CE, UKCA, and FSC. You can trust that the toys we offer are safe for your little ones.

To assess choking hazards, a standard tool called a small parts test fixture is used. This tool is a cylinder measuring 3.17 cm in diameter and 2.54 to 5.72 cm deep, designed to mimic the size of a child’s mouth and throat. Any toy part that fits entirely within this cylinder is classified as a small part and must include a warning label on its packaging, indicating it could pose a choking risk for young children.

We recommend that all toys, regardless of size, be used under adult supervision to ensure a safe and enjoyable playtime experience.

We are committed to sustainability. All our toys are crafted using responsibly sourced materials like FSC-certified woods and non-toxic, child-safe paints. By offering durable, high-quality toys, we encourage long-term use, reducing waste and promoting a more eco-friendly lifestyle.

Caring for wooden toys is simple and essential for maintaining their quality. Avoid submerging them in water or exposing them to excessive moisture, as this can cause the wood to swell or warp. Instead, gently wipe them with a damp cloth and immediately dry them with a soft towel. This keeps the toys safe, clean, and ready for play.

Wooden toys are durable, safe, and environmentally friendly. Unlike plastic toys, they are free from harmful chemicals like BPA and phthalates. Additionally, wooden toys offer a tactile, natural experience that fosters creativity and imaginative play, making them a timeless choice for children.

Absolutely! Our toys are thoughtfully selected to inspire curiosity, creativity, and independent play. Many of them align with Montessori principles, helping children develop fine motor skills, problem-solving abilities, and confidence as they explore and learn through play.

We want you to love every JungleJoy purchase. If a toy doesn’t meet your expectations, please refer to our Returns Policy for details on how to initiate a return or exchange. We’ll work with you to ensure your satisfaction.

While we take great care to package your order securely, accidents can occasionally happen during transit. If your item arrives damaged:
1. Take clear photos of the damaged item and its packaging.
2. Email us at support@junglejoy.ae within 48 hours of receiving your order.

Our team will review your case and arrange for a replacement or refund.

We accept a variety of payment options to make your shopping experience easy:

• Credit and debit cards (Visa, Mastercard)

• Apple Pay & Google Pay

• Cash on Delivery (COD)

Yes! We offer eco-friendly, complimentary gift wrapping. Whether it’s a birthday, holiday, or special occasion, we’ll ensure your gift looks as delightful as what’s inside.

We’re always happy to help! For inquiries, assistance, or feedback, you can reach us through:

• Email: support@junglejoy.ae

• Instagram: @junglejoy.ae